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FREQUENTLY ASKED QUESTIONS
WHERE IS MY ORDER?
Please allow 1-2 business days to process your order. Once your order has been processed, you will receive a tracking number. Please review our Shipping page for further details on shipping times.
Should you have an issues receiving your order, please contact orders@leuty.shop
HOW LONG WILL CUSTOMER SERVICE TAKE TO RESPOND?
Customer service typically responds within 1-2 business days.
WHAT SHIPPING METHODS DO YOU OFFER?
We offer both standard and express services to Canada and USA. For further info please visit our Shipping page.
WHERE DO YOU SHIP?
Currently, we are only shipping to Canada and the USA.
MY TRACKING SHOWS DELIVERED, BUT I DIDN'T RECEIVE MY ORDER?
Here are some common solutions:
- Verify the shipping address of your order confirmation.
- Look for any notices of attempted delivery.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- Should none of the above resolve your issue, please contact us at orders@leuty.shop
DO YOU SHIP TO PO BOXES?
Shipments using Canada Post only will ship to PO Boxes.
WHAT CURRENCY ARE YOUR PRICES IN?
The default currency is CAD, however the currency should automatically change according to the visitor's location.
DO YOU SHIP INTERNATIONALLY?
At the moment, we do not ship internationally. We aim to ship internationally in late 2024.
HOW CAN I STAY UP TO DATE WITH NEW RELEASES?
Sign up for our mailing list!
CAN YOU LET ME KNOW WHEN AN ITEM IS BACK IN STOCK?
Send us an email and we will put you on our list.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our store uses Shopify Payments, which supports all of the leading payment methods including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay Apple Pay, Google Pay and Interac.
WHY IS MY CREDIT CARD NOT WORKING?
We suggest making sure that the billing address matches exactly what your credit card provider has on file. Failing such, please reach out to your credit card provider.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?
Unfortunately once an order has been placed it cannot be changed or cancelled. Please review your order carefully.
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WHERE IS MY ORDER?
Please allow 1-2 business days to process your order. Once your order has been processed, you will receive a tracking number. Please review our Shipping page for further details on shipping times.
Should you have an issues receiving your order, please contact orders@leuty.shop
HOW LONG WILL CUSTOMER SERVICE TAKE TO RESPOND?
Customer service typically responds within 1-2 business days.
WHAT SHIPPING METHODS DO YOU OFFER?
We offer both standard and express services to Canada and USA. For further info please visit our Shippingpage.
WHERE DO YOU SHIP?
Currently, we are only shipping to Canada and the USA.
MY TRACKING SHOWS DELIVERED, BUT I DIDN'T RECEIVE MY ORDER?
Here are some common solutions:
- Verify the shipping address of your order confirmation.
- Look for any notices of attempted delivery.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- Should none of the above resolve your issue, please contact us at orders@leuty.shop
DO YOU SHIP TO PO BOXES?
Shipments using Canada Post only will ship to PO Boxes.
WHAT CURRENCY ARE YOUR PRICES IN?
The default currency is CAD, however the currency should automatically change according to the visitor's location.
DO YOU SHIP INTERNATIONALLY?
At the moment, we do not ship internationally. We aim to ship internationally in late 2023.
HOW CAN I STAY UP TO DATE WITH NEW RELEASES?
Sign up for our mailing list!
CAN YOU LET ME KNOW WHEN AN ITEM IS BACK IN STOCK?
Send us an email and we will put you on our list.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Our store uses Shopify Payments, which supports all of the leading payment methods including Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay Apple Pay, Google Pay and Interac.
WHY IS MY CREDIT CARD NOT WORKING?
We suggest making sure that the billing address matches exactly what your credit card provider has on file. Failing such, please reach out to your credit card provider.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?
Unfortunately once an order has been placed it cannot be changed or returned. Please review your order carefully.